Policies and agreements

• Customer agreement

  The terms a firm agrees to when it opens a CanServe account and places orders.

  Updated 2026-09-16

• Privacy policy

  What personal information CanServe holds, why, who sees it, how long we keep it, and your rights under PIPEDA.

  Updated 2026-09-16

• Cookie notice

  The few cookies CanServe sets, what each is for, and how long it lasts.

  Updated 2026-09-16

• Service levels

  What CanServe promises on first attempts, support response, and platform availability — and what happens when we miss.

  Updated 2026-09-16

• Acceptable use

  What CanServe may and may not be used for, and what happens when a line is crossed.

  Updated 2026-09-16

• Security

  How CanServe protects the information firms trust us with, in plain terms — and how to report a problem.

  Updated 2026-09-16

• Accessibility

  CanServe's commitment to accessible service, what we've built for it, and how to tell us when something doesn't work.

  Updated 2026-09-16

• Complaints

  How to raise a problem with CanServe, what happens next, and how quickly.

  Updated 2026-09-16

• Service providers

  The companies that process information on CanServe's behalf, and what each one handles.

  Updated 2026-09-16

• Delivery partner terms

  The terms process servers, couriers, and bailiffs work under when they accept CanServe jobs.

  Updated 2026-09-16

Questions about any of these, or need a copy in another format? Contact us. CanServe provides service of process and related administrative services; nothing here is legal advice.