Questions & answers

No. Use Quick Serve and choose a single order: give us the details, and we email you the confirmation and every update. Law firms and anyone ordering often should open a free account instead: it comes with a 5% coupon on every order and a dashboard to follow each serve.

Law firms, legal departments, collection agencies, insurers, businesses, and public bodies. Your account works as soon as you open it; we review new accounts afterwards.

The name of the person or business to serve, the address and city, your reference, and the documents. Photos of the person help the server identify them.

Yes. Create a quotation PDF from the last step of an order. It holds the price for the period shown on the quotation.

British Columbia and India today, in the cities listed on our pricing page. More cities are on the way; if yours isn't listed, ask us.

Up to three attempts at the address you give us, at different times of day. If more are needed we ask you first, and each additional attempt is charged separately.

Standard service makes the first attempt within two to three business days. Same-day rush and super rush (within three to four hours) are available on request: choose one when you order and we call to confirm availability. Every attempt is reported to you as it happens.

We tell you straight away, with the server's note. You can give a new address or ask for a skip search, where we look for a current address in online sources.

You receive a declaration setting out every attempt. It's the record you'd use if you apply for substituted service.

Canadian sales tax follows the province on your billing address. Our GST/HST number is printed on every invoice.

Firms that order through a CanServe account get a 5% coupon on every order, applied automatically. A firm that places more than 15 orders in a month gets 10% off every order the next month. One discount applies per order: the best one you qualify for.

By Interac e-Transfer, cheque, or wire quoting the invoice number; single orders receive payment instructions by email. Every payment gets a numbered receipt.

No. Court filing fees are passed through at cost and shown as a separate line.

Admins invite team members from Account admin → Team members, and choose who else is an admin.

Yes. Your team only ever sees your firm's cases, invoices, and activity.

Straight away. We email you a link to set your password, or you can continue with Google or Microsoft using the same email address.